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Shipping & Returns Policy

At NaturesGLO Essentials, we are committed to providing high-quality products and exceptional service. Please review our shipping and return policies below to ensure a smooth shopping experience.

Shipping Policy

FREE Shipping & Returns:
We are currently offering FREE shipping and returns for all orders within the USA and Canada.
Processing Time:
All orders are typically processed and shipped within 3-4 business days of purchase. Orders placed over the weekend or on holidays will be processed the following business day. During busy periods (sales events, holidays), processing may take up to 5-7 business days before your package is shipped.
Expedited Shipping:
Expedited orders are processed in the same sequence as standard orders. If you need your order fulfilled more quickly, please contact us at support@shopnaturesglo.com or call us at 404-725-4889, and we will do our best to accommodate your request.
Shipping Confirmation:
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.

International Shipping Policy

We are pleased to offer international shipping to customers worldwide. Please review the following information:

Customs Fees & Import Taxes:
International orders may be subject to customs fees, import taxes, duties, or other fees imposed by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the recipient. Please contact your local customs office for details before placing an order.
Customs Clearance:
International shipments may experience delays due to customs clearance procedures. While we strive for timely delivery, we cannot guarantee specific delivery dates for international orders.
Shipping Rates & Delivery Times:
Shipping rates and estimated delivery times vary by destination and shipping method. You will see available options during checkout.
Shipping Restrictions:
Some items may be restricted from international shipping due to legal or logistical reasons. Please review our product descriptions or contact us with questions about shipping eligibility.
Order Tracking:
Tracking is available for most international orders. You will receive a tracking number via email once your order has shipped. Tracking availability may vary by shipping method and destination.
Lost or Damaged Shipments:
While we take care to ensure safe delivery, we cannot be held responsible for lost, stolen, or damaged shipments once handed over to the carrier. If you encounter an issue, please contact us for assistance.

Back Orders

If an item is backordered, it will ship as soon as it becomes available. Our customer service team will notify you via email about the delay. For inquiries about out-of-stock items, please contact us at support@shopnaturesglo.com.

Returns & Exchanges Policy

We want you to love your NaturesGLO products! If you are not completely satisfied, we offer refunds and exchanges within 30 days of purchase.

Eligibility for Refunds & Exchanges:

Items must be unused, unopened, and in their original condition and packaging.
Proof of purchase (order confirmation or receipt) is required.

Exchanges:

We replace defective or damaged items. If you need an exchange for the same item, please email support@shopnaturesglo.com and send your item to:
NaturesGLO Essentials
305 Trilith Pkwy, Suite 300
Fayetteville, GA 30214

Non-Refundable Items:

Opened or used essential oils.
Custom or personalized blends.
Gift cards.
Clearance or final sale items.

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:

Approved refunds will be processed within 5-7 business days and credited back to your original payment method.
Shipping fees are non-refundable unless the item was defective or damaged.

Shipping for Returns

FREE Returns:
Returns are free for all orders within the USA and Canada. A prepaid return label will be provided upon request.
For international returns, customers are responsible for return shipping costs. If you receive a refund, the cost of return shipping will be deducted from the refund amount.
Please return your items to:
NaturesGLO Essentials
305 Trilith Pkwy, Suite 300
Fayetteville, GA 30214

We recommend using a trackable shipping service to ensure your return reaches us. We cannot guarantee receipt of returned items.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us immediately. Email support@shopnaturesglo.com with the following:

A photo of the damaged item.
A detailed description of the issue.
Your order number.

We will replace the item or issue a refund as appropriate.

Contact Us

For any questions or concerns regarding shipping or returns, feel free to reach out to us:

Email: support@shopnaturesglo.com
Phone: 404-725-4889
Office Hours:
- Monday-Friday: 9:00 AM - 9:00 PM
- Saturday: 9:00 AM - 6:00 PM
- Sunday: 1:00 PM - 6:00 PM

Thank you for choosing NaturesGLO Essentials for your wellness needs!